How to Begin to Build a Case Against eBay

To begin a suit against eBay you will need to prove three things:

1. A wrong-doing
2. That the wrong doing has been done directly by eBay or that eBay has been a catalyst in the said situation
3. That eBay is directly held responsible for said wrong-doing
Once you are able to clearly answer all three questions you are able to start laying the foundation for a case.
What you will need:

1. Specific dates relating to wrong doing. This includes, but is not limited to:
A. Dates of correspondence (emails and phone calls to and from eBay or other parties involved)
B. Dates involving the wrong doing its self. For example, if you are fighting an account suspension, termination, Pay Pal transaction, etc, you will need to have each individual date

2. Names of all parties involved. If you received an email on 7/20/96 from an eBay rep by the name of “Sarah Jones”, be sure to have this information available AS WELL AS EMPLOYEE ID NUMBERS. The BIGGEST mistake you can make is not recording dates, times and names of people you speak with over the phone. I always suggest emailing as much as possible so the records can not be disputed.

3. SCREENSHOTS of wrong-doing. Since eBay is an online business, there’s a 99.99% chance your wrong-doing involves physical evidence. If you are fighting a suspension and seeking monetary compensation you will need to prove that your suspension was unwarranted. You can do this by taking screenshots of the following:
A. Your listings and specifically the listing(s) in question as related to reason for suspension
B. The suspension letter(s)
C. All follow up correspondence emails
D. Proof that your item does not merit suspension. Take screenshots of all eBay terms, privacy policies, rules & regulations as relates to your suspension.

Simply knowing the information “off the top of my head” is NOT sufficient. Nor is stating “approximately sometime in June such-and-such happened. Then sometime in July I got a letter from someone about the suspension. It said something about violation of a policy” – that is absolutely NO GOOD. If this is the only kind of info you have, you may as well kiss your case buh-bye.
Take the time. Do the research. It will pay off.